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    Accessible tickets can be bought online or over the phone. There is usually significant demand when events go on sale, so we advise that customers purchase accessible tickets online rather than attempting by phone and missing out.

    To purchase accessible tickets online you will need an Access Card registration. If you are not already registered, you can find out more here.

    Once you have had confirmation from your Access Card application has been completed, you will need to link it to your The Ticket Factory account by logging in to the My Account page and clicking the Accessibility tab.

    Once you are logged in and have linked your access card, navigate to the tickets you wish to purchase, and you'll be able to browse and purchase available accessible tickets.

    For more information on the Access Card, click here.

    There's a limit of 6 tickets per person

    Standing: Under 14 year olds are not permitted on a standing floor.
    14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +.

    Each fan may have one clear bag OR re-sealable clear freezer/ziplock bag.
    All bags must be 100% clear.
    Bags must be made of clear plastic, vinyl, or PVC.
    Bags must not exceed 12" x 6" x 12".
    Clear freezer/Ziplock bags must be a one gallon re-sealable clear freezer bag (or smaller).

    Please note that all belongings must be individually placed in your clear bags. Items cannot be placed in additional bags within.

    NO Cameras or Recording Devices (mobile phones with cameras are permitted).

    Our official resale partner is Twickets. Reselling tickets for profit is strictly prohibited. By using our website you agree that you are a consumer, and not a business, trader or person engaged in the resale of tickets. For more information on our resale policy, please see our Terms and Conditions.

    On Sunday 28 July, pedestrian access through Chamberlain Square will cease for a period of 3 months to allow the paving of the redeveloped square to take place. It will reopen on 28 October. During this time pedestrian diversions using Edmund Street and Eden Place will be in operation. Please plan your walking route through the city centre to Arena Birmingham accordingly.

    About

    Ariana Grande

    With her powerful vocals and astonishing range, Ariana Grande has emerged as one of the most magnetic and massively successful performers in pop music today. At age 25 she’s delivered three platinum-selling albums and surpassed 18 billion streams, in addition to nabbing four Grammy Award nominations and landing eight hits in the Top 10 on the Billboard Hot 100 chart. With 2016’s critically acclaimed Dangerous Woman, Grande both boldly defies expectation and reveals the full force of her voice (recently hailed as an “extraordinary, versatile, limitless instrument” upon Grande’s appearance on Time’s “100 Most Influential People” list).